1. Product Returns due to delivery error
In all cases in which other than the sold products are delivered, by type or quantity or there is a missing property which has been previously in written form agreed with the COMPANY, the customer returns the products for inspection and detection of error. In this case, both return costs of the products to the company and back to the customer burden the COMPANY as long as the return method proposed by the company is followed.
2. Returns of defective products
In case it is found that the product has a manufacturing defect and since this is confirmed by the authorized repairer who provides the guarantee of its good operation or in case the COMPANY itself provides the guarantee of good operation directly, the following apply:
The guarantee is provided for a limited period of time, as indicated in the detailed characteristics of the product. After the end of this period or repair, the replacement of the product is possible with additional charge, after a new agreement with the customer.
The product to be replaced should be returned together with all documents accompanying the product (eg CPI, Retail Receipt. etc.) and its complete packaging. If there is a defect that was found after delivery and there is no packaging anymore or if the packaging of the product was omitted by distributors upon delivery of the item, then the product’s packaging is not required.
The return of the products will be carried out either by the personnel of the COMPANY and the COMPANY’s vehicles or by courier. In cases of return by courier, the customer is charged with the shipping costs to the COMPANY and the COMPANY is charged with the shipping costs of the replaced or repaired product.
After the return of the product, the defect mentioned by the costumer is checked and then the costumer is contacted to be informed about the results of the check.
If the defect is found, the product is repaired or replaced. The transaction is canceled in case that the product cannot be repaired in a reasonable time and no other product of similar or better characteristics or corresponding value can be found by the company so as to be replaced. In case of cancellation of the transaction, the refund of the original purchase is made in the same way as the initial payment of the customer to the COMPANY.
In particular, in case of credit card debit the COMPANY will be obliged to inform the issuing Bank for the cancellation of the transaction and the bank will then proceed to any action provided on the basis of the contract it has with the customer, without the responsibility of the COMPANY anymore. The COMPANY, after informing the bank, bears no responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. The rebuttal process (total or partial) on credit card charges is done exactly as the charging of the card. If the charge has been made one-off, the refund will be made one-off, while if the charge has been made in installments then the refund will be made in installments. In case of cash payment, if the customer chose the option "pick up from the store", it will be done by refunding him.
In the event that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products. The Online Store also detains the right to proceed unilaterally and without any other total or partial offset of its claim against the customer.
3. Product returns deemed defective upon delivery (DOA)
Product returns deemed defective upon delivery (DOA) will be accepted within seven (7) calendar days of delivery to the customer. At the same time, the product should not be damaged and should be accompanied by all original documents (eg VAT, Retail and so on) and its complete packaging. In these cases the following applies:
The product is received and checked to determine the defect reported by the CUSTOMER.
Provided that the product has been previously received and checked by the COMPANY, it will be replaced with a new, similar product, or in case of unavailability with another new product of similar quality and price. Otherwise, in case the customer does not want a replacement, he will receive a refund equivalent to the customer’s original purchase. The refund will be done in the same way as the initial payment of the customer to the COMPANY was done.
In particular, in case of debit by credit card the COMPANY will be obliged to inform the issuing Bank for the cancellation of the transaction and the bank will then proceed to any transaction based on the contract it has with the customer, without holding the COMPANY’s responsible for it. The COMPANY, following this information, bears no responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In case of cash payment, if the customer had chosen the option "pick up from the store", he will be refunded by any of the COMPANY’s network branches.
Shipping costs of the replaced products for both the return of the products to the COMPANY and to the CUSTOMER are borne by the COMPANY.
In the event of products being returned damaged or incomplete, the Online Store has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other means to offset all or part of the claim against the costumer.
4. Return of non-defective products - Right of unjustified withdrawal by the customer
The CUSTOMER has the right to withdraw his purchase contract within a period of 14 calendar days from the date of the signed service contract (in the case of such a contract), or from the delivery (in the case of products). When there are several products on the same order, withdrawal can take place from the delivery of the last product and when there is an obligation to deliver products at regular intervals withdrawal can take place from the delivery of the first one. Withdrawal shall be subjected to the following conditions:
Withdrawal is unjustified and without any charge and if the item has already been delivered, the customer must return the product exactly in the condition in which it was received, with all its parts, the accompanying forms and its packaging in excellent condition. The return of the item is accepted only if the buyer has first paid to the company the full amount for the shipment of the item to him and the shipping costs for the return of the item.
The declaration of withdrawal is exercised in writing and/or electronically and the COMPANY is obliged to send confirmation of receipt of the declaration of withdrawal as soon as the COMPANY receives it.
Following the withdrawal declaration, the COMPANY is obliged to return the money received within a maximum of 14 days from the receipt of the products.
Shipping costs are non-refundable if the customer had chosen a delivery method other than the cheapest standard delivery method offered by the COMPANY.
The refund to the customer will be made by the same means by which the initial collection was made. Specifically in the case of credit card billing as follows: In case the price has been paid to the COMPANY by the Bank until the withdrawal and return of the item, the COMPANY will be obliged to inform the Bank for the cancellation of the transaction and the bank will proceed to any transaction provided on the basis of the contract with the customer. The company after that does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. The rebuttal process (total or partial) to credit card charges is done just as the card has been charged. If the charge has been made one-off, the return will be made one-off, while if the charge has been made in installments then the return will be made in installments. In the case of cash payment, if the customer had chosen the option "pick up from the store", it will be refunded to him from the store where he received the product. In case of payment by bank transfer the refund will also be made by bank transfer to the same account of the customer.
The customer is held liable to compensate the company if he made use of other than that necessary to determine the nature, characteristics and operation of the goods within the period until the declaration of withdrawal. The determination of the nature, characteristics and function of the goods should be made on the basis of the information provided on the outer packaging of each product, as well as the additional information provided by the company and in any case without opening the packaging of the products and using them. The company is willing to respond to any of the costumers’ questions about the nature and operation of the products by providing additional information material electronically or otherwise. In the event of opening the packaging or putting the product into operation, its value automatically decreases as the product is characterized as used and the customer must compensate the company for the decrease in the value of the product. The decrease in value from the opening of the packaging and consequently from the product’s classification as used is examined on a case by case basis and is determined by the company and is usually in the range of 20% -30%. The COMPANY is entitled to agree with the customer its compensation even with mutual set-off.
In case the withdrawal concerns provision of services, the customer must pay a proportional amount until the withdrawal statement.
In case the products are returned damaged or incomplete, Online Store has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other means to offset all or part of the claim against the costumer.
5. Exemptions from withdrawal
There can be no withdrawal in:
• service contracts after the full provision of the service, if the execution started with the prior explicit consent of the customer and with his acknowledgment of losing the right of withdrawal as soon as the contract is fully executed by the supplier.
• products which are not suitable for return, for health or hygiene reasons, and which have been unsealed after delivery, such as products that come in close contact with the human body (like for example but not limited to, headphones), contracts in which the consumer has specifically requested a visit from the supplier for the purpose of carrying out emergency repairs or performing maintenance work. If, in the event of such a visit, the Supplier provides services in addition to those specifically requested by the Consumer or goods other than the necessary spare parts used during maintenance or repairs, the right of withdrawal shall apply to such additional services or goods.
• sale of sealed audio recordings or sealed video recordings or sealed computer software, which were unsealed after delivery.
• supply of goods manufactured in accordance with consumer specifications or were clearly personalized.
6. Safe products - Warranty terms
Products made available by the COMPANY are durable products which carry all the necessary certification for safe operation. The products are accompanied by written instructions for use (except for the simple to use products) and a written guarantee of good operation of a reasonable duration, in Greek. The warranty always includes the name and address of the guarantor, the product to which the warranty relates, the precise content of the warranty, its duration, its local validity, and the rights provided by the applicable law. The warranty of the device is valid according to the manufacturer from the date of its purchase and allows free troubleshooting, as long as the following conditions are met:
• the guarantee of dealership and proof of purchase of the device are available.
• fixed components of the device have not been altered (Serial number)
• damage on the basis of the manufacturer's warranty form should not be excluded.
7. Return procedure
1. At our store 3, Artemidos Street, Agios Pavlos Thessaloniki.
2. If received via courier
In this case:
• The product should be packed in a larger box so that it is protected during shipment.
• Place into the package that was made by you a document in which you tell us how you wish to resolve the financial backlog, if the product is deemed capable of return.
We would like to point out that if the product does not meet the above conditions, it will be returned to the sender at his own expense.
For more information we are always at your disposal either by phone at 2314 044553, or by e-mail at firstname.lastname@example.org