What can I do if I do not find the product I am looking for?
If, despite your search on the site, you have not been able to find the product you want, you can order it either electronically at info@theprinterspro.gr, or contact one of our salespeople at 2314044553 or 6906677664.
What is a shopping cart?
It is exactly what a trolley is in regular stores. You can use the ‘Add to Cart’ button to place any product you are interested in buying, and you can equally remove a product by clicking the ‘Delete’ button. Adding a product in your shopping cart, does not mean you have actually bought it. You need to follow a short process until it becomes yours. You have the opportunity to see what you have chosen and how much each product costs separately, as well as in total.
How can I cancel an order?
Order cancellation is done in three ways. In all three cases, you will need to provide the order code or if the order code is not available, the name and the date of order. The ways are:
• By e-mail at info@theprinterspro.gr
• By phone at 2314044553 or 6906677664
Can I return a defective product?
Our company theprinterspro.gr makes sure that the quality of its products is guaranteed, starting from our cooperation with our suppliers and passing through the entire operation of the company. If you, nevertheless, still receive a defective product you can contact the company by e-mail at info@theprinterspro.gr or by phone at 2314-044553 or 6906677664. Opening hours 9.00-17.00.
Mention to our partners your name, the date of the order and the occurred problem and they are always available to assist you. Initially, so as to avoid unnecessary inconvenience, an effort will be made to solve any problem over the phone. If this is not possible, then our partner will give you a return approval code with which the product can be returned to us. If the problem occurs within 15 days after purchase, there is no charge. Beyond those 15 days, product return is charged.
What can I do if I need immediate assistance for my computer?
In urgent cases you can call our service line at 6906677664. Our specialized partners are always willing to assist you with any problem. If the problem is not sorted out, you can send the product to our company.